Coalition Greenwich, a division of S&P Global’s analytics company CRISIL, named Camden National Bank a 2021 Customer Experience (CX) Leader. This marks the fourth year running that the bank has been recognized in the Retail Banking category, and its second year in the Small Business category. This year, the bank was one of only three U.S. banks recognized for retail banking excellence, and one of two to be awarded for small business banking. In both categories, the bank was honored as a leader in customer satisfaction, customer loyalty, and ease of doing business.
“To receive the Greenwich CX awards in two categories again this year is a reflection of our whole team’s commitment to customer service,” said Greg Dufour, President & CEO of Camden National Bank. “Each area of the bank contributes to delivering an outstanding customer experience, continuously improving what we offer for products and services, and innovating to make banking even easier for our customers.”
Over the past year, Camden National Bank maintained its high standard of customer satisfaction while simultaneously delivering on Paycheck Protection Program (PPP) assistance for small businesses. In the face of significantly increased volumes brought on by PPP, Camden National Bank partnered with several technology companies to enhance its services, from streamlined appointment scheduling to expedited loan approvals.
“Meaningful customer interactions were redefined in 2021. After a year like no other, banking is accelerating its evolution to meet new and heightened customer expectations. The pandemic turbocharged digital adoption, but the months following highlighted the fact that digital banking is about more than scale—it’s also about offering a great experience,” said Jacqueline Vose, Head of Client Experience and Community Banking at Coalition Greenwich in the company’s recent awards announcement.
Coalition Greenwich conducts interviews and extensive research which provides a foundation of benchmark data on bank customer relationships which does not exist anywhere else in the industry. Greenwich CX Leaders achieve scores that exceed the industry benchmarks by a specific margin for overall satisfaction, likelihood to recommend, and likelihood to continue using.
About Camden National Bank
Camden National Corporation (NASDAQ:CAC) is the largest publicly traded bank holding company in Northern New England with $5.2 billion in assets and approximately 600 employees. Camden National Bank, its subsidiary, is a full-service community bank founded in 1875 in Camden, Maine. Dedicated to customers at every stage of their financial journey, the bank offers the latest in digital banking, complemented by personalized service with 58 banking centers, 24/7 live phone support, 68 ATMs, and additional lending offices in New Hampshire and Massachusetts. For the past four years, Camden National Bank was named a Customer Experience (CX) Leader by independent research firm, Greenwich Associates. In 2021, it received awards in two CX categories: U.S. Retail Banking and U.S. Small Business Banking. The Finance Authority of Maine has awarded Camden National Bank as Lender at Work for Maine for eleven years, and the bank was included in the 2021 list of Best Places to Work in Maine. Comprehensive wealth management, investment and financial planning services are delivered by Camden National Wealth Management. To learn more, visit CamdenNational.com. Member FDIC.